Refund and Returns Policy

Effective Date: January 2, 2025

Thank you for shopping at DustGarenguard.net. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help you through the return and refund process. Please review our policy below.

1. Returns

We accept returns on most items within 30 days of the original purchase date. To be eligible for a return, the item must meet the following criteria:

  • The product must be unused, undamaged, and in the same condition that you received it.
  • The item must be in its original packaging, including any accessories or documentation.
  • The return request must be made within 30 days of receiving your order.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

If you would like to initiate a return, please contact our customer service team at support@dustgarenguard.net. We will guide you through the return process and provide instructions on how to send your item back.

2. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If the item is eligible for a refund, we will process it within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Shipping Costs:

  • Shipping fees are non-refundable. If you are returning an item, you will be responsible for the return shipping costs, unless the return is due to a defect or error on our part.
  • If you receive a defective item, please contact us immediately so we can arrange a prepaid return shipping label for you.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and then place a new order for the desired product.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at support@dustgarenguard.net. We will provide instructions for returning the item and offer you a full refund or replacement, depending on your preference and availability of the product.

5. How to Return an Item

To start a return, please follow these steps:

  1. Contact our customer support team at support@dustgarenguard.net with your order number and the reason for the return.
  2. We will provide you with the return shipping address and a return authorization number, if applicable.
  3. Pack the item securely in the original packaging and include a copy of your receipt or proof of purchase.
  4. Ship the item back to us using a trackable shipping method. We recommend purchasing insurance for the return package as we are not responsible for items lost during return shipping.

6. Late or Missing Refunds

If you haven’t received a refund after 7-10 business days, please check with your bank or credit card company. It may take some time before the refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at support@dustgarenguard.net.

7. Contact Us

If you have any questions or concerns regarding your return or refund, please contact our customer service team:

By making a purchase with DustGarenguard.net, you agree to the terms and conditions of this Refund and Returns Policy. We are committed to ensuring a smooth and hassle-free experience for you. Thank you for shopping with us!